Customer Service
Customer service is available via text message at 412-377-9472 from Monday to Friday 10am to 3pm which are the days & hours of our shop. We aim to respond promptly to messages, but as a small business and 2 person team, we prioritize timely order fulfillment and in-store customer assistance which means we are not able to get to our messages every day. Since our store is closed on the weekends but we will respond to weekend messages on the following Monday or Tuesday depending on the workload. Customer service is very important to us, but as being a small business with minimum employees, our first priority is getting packages out on a timely manner and accurate so we do apologize if we do not get to our customer service after a few days.
Please ensure your shipping address is correct before placing your order as changes cannot be made once the order is placed. You can find your order status in your order details. We are committed to providing excellent customer service and have found emails to be inadequate. Orders cannot be modified once an order is placed.
Please ensure your shipping address is correct before placing your order as changes cannot be made once the order is placed. You can find your order status in your order details. We are committed to providing excellent customer service and have found emails to be inadequate. Orders cannot be modified once an order is placed.